Student Support Services

Online Help Desk

Comprehensive technical support is available to students online to help resolve any technical difficulties you may have with your course, including logging in. Post your question on the Help desk discussion board and you will usually receive a response within 24 hours.

Make sure to bookmark the address for future reference: www.wlac.edu/onlinehelpdesk/.

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Online Tutoring and Online Writing Lab (OWL)

Get help with your classes through West’s FREE Online Tutoring Program. You may access the tutoring service from any computer with Internet access.  

• Economics
• English – refer to the Online Writing Lab (OWL) for English or any course writing assignment
• Mathematics
• Psychology
• Philosophy

How does online tutoring work?

Tutoring is offered online using a discussion board and “Live Chat.” Students post questions to a subject’s discussion board and the subject tutor will reply, usually within 48 hours. Math tutors can reply with step-by-step, handwritten calculations on how to solve a problem.

Live chat is also available. If you would like to schedule a chat session, request a day and time between 8 a.m. and 9 p.m. (California, USA) and we will try to accommodate you. Email us at IntlOnlineT@wlac.edu to get started!

Online Writing Lab (OWL) Assistance

OWL tutors are available to help student with a variety of writing assignments. Email the OWL tutors at IntlOnlineOwl@wlac.edu to get started. OWL tutors provide assistance with:

• Preparing to Write: Thesis statements, outlines, understanding assignment instructions
• Writing: Assistance with development of essay and supporting details
• Revisions: Re-organization of your paper, general review of sentence structure and discussion of essay development

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Library Resources

Students have access to online library resources all day, every day including:

• E-books
• Magazine and journal databases
• Encyclopedias and dictionaries
• Research and citation guides and tutorials
• Access to a virtual reference librarian

Visit http://www.wlac.edu/library/international.html for more information.

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Online Bookstore

Students can purchase the books they need through this web site. 

For the Online Bookstore, please visit http://onlinestore.wlac.edu/.

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Online Counseling

Online counselors are available to assist you with:

• Selecting a degree path
• Understanding what classes you needed to earn your degree
• How to “transfer” your course credits to a university once you have completed your selected degree or classes

Counselors are available by e-chat (a live back and forth conversation online), email and phone. More information is available here.

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